Friday, August 04, 2006

Look at what I found in my mailbox!

Dear KurtP,

On Tuesday, August 1, 2006, your WildBlue service was not available to you due to a
network outage that resulted from a cut of the fiber optic lines connecting your
portion of the WildBlue network. This was caused by a highway construction project
and we are taking measures to improve our network to prevent outages like this from
occurring again.

We sincerely appreciate your patience in this matter and are giving you a $5.00
credit to make up for the time you were unable to use the WildBlue service.
Depending on your billing cycle this credit will be automatically applied on this
month’s or next month’s bill. If you have any questions or concerns
please contact our customer service department at 866-945-3258.

Again, we apologize for any inconvenience this outage caused. We are doing
everything we can to make your WildBlue service experience a positive one.

Thank you for your patience,

WildBlue Customer Service

How about that? An explainaion, and a credit!
Take that AOL.

Some one either didn't get a locate, it was mis-marked, or the operator "no sabe la linia orange".
Anyway at the very least someone got a million dollar @ss-chewing if they're still employed.

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